This warranty covers defective parts and items sent incorrectly. We offer a 30 DAYS parts only warranty.
NO LABOR COSTS are covered for any part sold by Quality Auto Salvage. In the event that the part is defective we will first attempt to replace it and if a replacement cannot be sent we will issue a refund Return shipping costs will not be reimbursed. Upon contacting Quality Auto Salvage please provide a detailed explanation as to why the part is being returned.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user fault.
RETURN POLICY: Items modified or taken apart for testing will not be available for return. Items returned that are not the original part shipped will not be refunded. PARTS ARE UNIQUELY IDENTIFIED BY MARKINGS ON THE PART. Items returned that are not in the original condition shipped (excluding items damaged in shipping and verified by a Quality Auto Salvage representative) will not be refunded
ALL PROBLEMS MUST BE IN WRITING via MAIL, EMAIL OR FAX to verify a problem with a particular part or installation. If you receive a damaged part or an incorrect part please notify our customer service department. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided at the time we are contacted. Parts must be returned to the location address provided upon receiving RMA. Once the item is returned it will be inspected and upon approval a credit request will be forwarded to accounting. Customer refunds are issued in 15-20 business days once the returned part has been verified and inspected.
SHIPPING: Due to COVID 19 the shipments may delay. The maximum time frame is 12-15 business days for the delivery of the part. It may extend longer than that if there is less availability of the part or the carrier and we will keep the customer posted regarding the same via email and calls. We do not refund shipping. Some of the items we ship are sent LTL and shipping can be expensive. Please be sure you are ordering the correct part. If you have any doubts, please call or email us to confirm the order.
The part is the responsibility of the customer you will be responsible for paying the return shipping. And the shipping chargesare non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. When your order is delivered, you will be asked to sign for the delivery. Maybe even before the driver has even opened up his truck to show you the shipment!. Prior to signing the delivery receipt, you must inspect the shipment for damage. If there is any damage or suspected damage to the shipment, you must note it on the delivery receipt before signing, save all packaging materials, take a few photos of the damage, and notify Quality Auto Salvage immediately. Quality Auto Salvage will not authorize any credit or accept any return because of damage that happens in the shipping process that is not noted on the delivery receipt.
YOUR SIGNING OF THE DELIVERY RECEIPT WITHOUT NOTING DAMAGE ON THE RECEIPT MEANS YOU ARE WAVING ALL RIGHTS TO FILE ANY CLAIM FOR SHIPPING DAMAGE! We are not responsible for missing, damaged, or incorrect parts after 7 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company. In the event a part is returned that does not fit the specifications listed in this warranty Quality Auto Salvage reserves the right to apply a 25% restocking fee and withhold shipping amounts in the refund. Quality Auto Salvage is not responsible for items delivered to the address given at the time of sale according to tracking information but not taken into possession by the customer. Items ordered for 'testing purposes only' or ordered incorrectly by the customer will not be available for return. Items returned after the warranty period will not be refunded and will be returned to sender. Parts must be received within 30 days of the original shipment delivery date in order to be accepted.
Below are some exceptions that will either void a warranty or are exceptions to our 30 day standard warranty
Engines are complete assemblies including manifolds, oil pan, timing belts and covers, fuel injection or carburettor, we guarantee only the long block. The manifolds, gaskets, seals, hoses, oil pan, timing belts and covers, fuel injection or carburettor, are not. Accessories such as but not limited to Turbos, Starters, air compressors, alternator, power steering pumps, optical distributors or electrical water pumps are usually not included nor under warranty in regards to the sale and/or warranty of an engine. If these parts are purchased separately, they will be under warranty. Other items that may need to be replaced are the water pump, distributor cap, spark plugs and wires and possibly timing chain. Quality Auto Salvage will not be held liable for these parts listed as they are considered high-wear parts
Instrument and Speedometer Clusters :We do not guarantee mileage. For particular vehicles such as but not limited to Lexus, Audi, BMW, Mercedes and Cadillac the customer will be required to take the cluster to a dealership to have the unit reprogrammed. Quality Auto Salvage will not return or refund any units until the customer can provide written documentation from an Authorized Dealer proving the part was reprogrammed and still not functioning properly.
Carburetors: We guarantee only the ability to be rebuilt
Rotorsare guaranteed to be machinable only since normal use can leave them slightly warped. They will be guaranteed against cracks or non-machinable surface damage.
Cylinder heads are guaranteed to not be warped or cracked. Rings and valves may need to be re-machined.
Orders of "Block Only" (Short or Long Block) are guaranteed to be rebuildable only.
Electrical items such as engine computers and body control modules, transmission modules,
transfer case modules
are only guaranteed to have the correct manufacturer part number and are not sold for testing purposes. All electrical items have a replacement warranty only. Up to one replacement will be sent in order to rectify a non-working module. Modules may need to be reset by the dealer. In the event this is required the part cannot be returned until verified by the dealer that the part has been reset properly. Electrical parts that have been modified in any way will not be refunded.
Body parts and cuts are non-refundable and sold AS-IS without any warranty expressed or implied.
Struts are sold with working condition warranty only. We do not guarantee to actual ride quality of the shocks or springs. We do guarantee that the springs and strut tower will be in working condition. However, shocks may need to be replaced to improve ride quality.
Control arms are guaranteed to be true and straight. Any rubber bushings or non-metal parts attached to control arms are not guaranteed.
Bushings and Ball Joints are not guaranteed on parts
Transmissions: We guarantee that it will shift properly, gears to be good and bearings to be good. Thoroughly clean all components of the transmission including oil pan before assembly. Replace oil and filter in all automatic transmissions. You must replace ALL seals and gaskets prior to installation. Flush & flow test cooler and lines. Fully engage torque converter in front pump. Manual transmission you must install a new clutch, pressure plate, and slave cylinder. You must also have your fly wheel turned prior to installation. Fill and check fluid to insure proper levels
Seals in turbos are not guaranteed to be perfect. These seals may need replacing during the warranty period.
Doors are complete assemblies however they are not guaranteed to come with such accessories as windows, window regulators, handles, hinges, or interior panels. We only guarantee the door shell.
Other body parts such as hoods, fenders, bumpers, quarter panels, and header panels are not guaranteed to come with hinges, hood ornaments, latches, trim, headlights, or grilles.
Specific colors may be requested for body parts, but a color match is not guaranteed. We recommend that body parts be repainted to match your vehicle. Body parts that do not match the color of your vehicle will not be available for return for that reason.
We stand behind our warranties and want to make you, our customer, at ease when purchasing a used auto part. If you have any questions feel free to call us at (888) 720-2716